Last Updated: February 2, 2021
Each TruBids auction is sponsored by TruBids and TruBids's brand partners, and is no way sponsored, enforced, or administered by, or associated with, Apple, Inc.
READ THESE TERMS CAREFULLY BEFORE ACCESSING THIS SERVICE OR THE SITE, OR CLICK-ACCEPTING THESE TERMS WHEN REGISTERING TO USE THE SERVICES. THESE TERMS HAVE LEGAL CONSEQUENCES AND WILL AFFECT YOUR LEGAL RIGHTS. BY AGREEING TO THESE TERMS, YOU ARE WAIVING YOUR RIGHT TO SUE IN COURT, YOUR RIGHT TO A TRIAL BY JURY, AND YOUR RIGHT TO BRING ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING AGAINST TRUBIDS. AS USED IN THESE TERMS, THE SITE MEANS THE ENTIRETY OF THIS WEBSITE AND MOBILE APPLICATIONS INCLUDING, BUT NOT LIMITED TO, ALL CONTENT, SERVICES, INFORMATION, AND ANY PORTIONS THEREOF. THE TRUBIDS SERVICES ARE ANY SERVICES OFFERED OR PROVIDED BY TRUBIDS AND THE SERVICES AND THE SITE ARE COLLECTIVELY REFERRED TO AS THE SERVICES.
BY BUYING OR BIDDING FOR PRODUCTS OR BY OTHER USE OF THE SERVICES, YOU AFFIRM THAT YOU ARE OF LEGAL AGE TO ENTER INTO THESE TERMS, AND YOU ACCEPT AND ARE BOUND BY THESE TERMS.
THE TRUBIDS SERVICES ARE OFFERED AND MAY ONLY BE USED BY PERSONS OVER THE AGE OF 18. BY USING THE SERVICES, YOU REPRESENT AND WARRANT THAT YOU ARE OVER THE AGE OF 18, YOU ARE OF LEGAL AGE TO FORM A BINDING CONTRACT WITH TRUBIDS, AND THAT YOU MEET ALL OF THE ELIGIBILITY REQUIREMENTS DESCRIBED IN THESE TERMS. YOU MAY NOT ORDER, BID, PURCHASE, OR OBTAIN PRODUCTS OR SERVICES THROUGH THE SERVICES IF YOU (I) DO NOT AGREE TO THESE TERMS, (II) ARE NOT THE OLDER OF AT LEAST 18 YEARS OF AGE OR LEGAL AGE TO FORM A BINDING CONTRACT WITH TRUBIDS, OR (III) ARE PROHIBITED FROM ACCESSING OR USING THE SERVICES' CONTENTS OR GOODS BY APPLICABLE LAW.
TruBids will not be liable if for any reason all or any part of the Services are unavailable at any time or for any period. From time to time, TruBids may restrict access to some or all parts of the Services to users, including registered users.
When using the TruBids Services, a user may spend money on virtual credits such as Bids without receipt of physical items. You are solely responsible for your spending, bidding, and purchasing when using the Services. TruBids is not responsible or liable for your bidding or spending on TruBids or through any of the Services. Furthermore, you are solely responsible for, and TruBids is not responsible for and shall not be liable for, any items that you bid on or purchase through the Services. It is your sole responsibility to only purchase items that you have fully read the product descriptions of and are familiar with. You are solely responsible for your purchases.
TruBids reserves the right to withdraw, change, or modify these Terms, the Services, or any policy or guideline related to the Services, at any time and from time-to-time in its sole discretion, without notice. Any changes will be effective upon posting of the revisions on the Site and it is your responsibility to check these Terms each time before using the Services so you are aware of any changes, as they are binding on you. Your continued use of this Site and the Services following our posting of them will constitute your acceptance of such changes. IF YOU DO NOT AGREE TO THESE TERMS OR ANY MODIFICATION, DO NOT REGISTER OR CONTINUE TO USE THE SERVICES.
The target market for the Services is the United States of America. Only residents of the aforementioned countries are allowed to use the Service. TruBids reserves the right to restrict availability of auctions and delivery of items based on the country of the user. The country of the user is identified based on their IP address. The user is responsible for notifying TruBids at support@TruBids.com in case of their country of residence is identified incorrectly.
Items purchased through the Services may only be delivered to the continental United States. TruBids does not deliver to PO Boxes or to freight forwarding companies. TruBids may decline shipping to RR boxes. Please contact support before placing an order if you wish to use an RR box.
The auction process is a method in which the Site solicits offers from buyers for the sale of lots. By submitting bids, you are making a legal offer to buy the lot. Once a bid is accepted, a contract is created between the buyer and the Site for the sale and purchase of the lot in accordance with the terms disclosed at the time of the auction. By using the Services and bidding on a lot, or by using the 'Buy It Now' function, you agree to complete the transaction as described and fulfill any and all contractual obligations.
You are prohibited from violating or attempting to violate the security of the Services, including, without limitation: (i) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (ii) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; or (iii) accessing or using the Services or any portion thereof without authorization, in violation of these Terms or in violation of applicable law.
You may not use any scraper, crawler, spider, robot, or other automated means of any kind to access or copy data on the Site, deep-link to any feature or content on the Site, bypass our robot exclusion headers, or other measures we may use to prevent or restrict access to the Site.
You agree not to interfere with the Site, Services, or any transaction and agree not to use any device, software, or routine to interfere or attempt to interfere with the proper working of the Services or any activity being conducted on or through the Services. You agree not to impose any unreasonably or disproportionately large load on TruBids's systems or facilities. You agree not to put any material on the Site that contains any viruses, Trojan horses, worms, time bombs, cancelbots or any other computer programming routines that may damage, interfere with, surreptitiously intercept or expropriate any system, data or personal information. Violations of system or network security may result in civil or criminal liability. TruBids will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.
Each TruBids bid (a "Bid") is a limited, non-transferable, ninety-day license to place one bid on a TruBids auction. Bids have no monetary value; are not credited against the purchase price of products purchased on the Site; and may not be exchanged for money or any items of monetary value.
Due to the billing of charges, TruBids would like to advise all users to monitor their bidding practices. Repeated online bidding can incur high costs. Users should therefore pay attention to their bidding practices.
You acknowledge that in order to maintain fair and honest auctions, TruBids retains the right to monitor and enforce any fraudulent or malicious activity on the Site. You acknowledge that you have read what these activities include, but are not limited to, in these Terms, the "House Rules" policy, and you agree not to engage in any of these, or any other fraudulent or malicious activities. As stated herein, TruBids reserves the right to temporarily or permanently suspend any user account engaged or suspected to engage in any such activities.
You may not register and make bids under a false name or with an invalid credit card. Such fraudulent conduct is a violation of federal and state laws. Fraudulent bidders may be reported to relevant state and federal law enforcement agencies and TruBids will cooperate to ensure that violators are prosecuted to the fullest extent of the law.
A bidder may not resell any product or service obtained through the Site and Services without prior written consent from TruBids. Moreover, a user may not use the products to create any investment scheme, commodities contract or pool or otherwise to use TruBids as a product delivery mechanism for a brokered or 'middleman' agreement or obligation. If it is discovered that a user is, in fact, reselling products obtained from TruBids, we reserve the right to suspend the account without further notice, voiding all auctions in which the user has participated. Additionally, the user may be required to compensate TruBids for any damages.
TruBids reserves the right to refuse any order you place with us. TruBids may, in its sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, geographic region, and/or orders that use the same phone number, billing and/or shipping address. In the event TruBids changes or cancels an order, TruBids will attempt to notify you by contacting the e-mail, billing address and/or phone number provided at the time the order was made. TruBids reserves the right to limit or prohibit orders that, in its sole judgment, appear to be placed by dealers, resellers, distributors and others who violate these Terms.
No user may permit or assist others to use the Services for any purpose other than that for which they are intended. A user shall not permit or assist others to abuse or fraudulently use the Services, including but not limited to the following:
Each user acknowledges that TruBids's network may only be used for lawful purposes. TruBids reserves the right to monitor all network activity. While using TruBids, each user agrees to refrain from the following prohibited acts:
Any kind of collusion or team play is strictly forbidden on TruBids. By definition, this includes, but is not limited to, two or more members working together as a team, or creating the impression that there are more people involved and competing to win an auction than there actually are, or placing bids until Buy it Now offers are earned and then switching over to another account to continue to earn further Buy it Now offers on the same deal.
TruBids does not allow two members that know, or are associated with, each other to participate in the same auction. Two members participating in the auction are by definition engaging in team play, and automatically lose their right to purchase the Deal or receive any of their spent bids back.
We reserve the right to disqualify, in our absolute discretion, any users we suspect to be working in a team by voiding all their wins and freezing their accounts. No funds or Bids will be returned or transferred into other accounts. If a user is found to have violated these Terms, any free Bids provided to them and used, including those provided in the past, must immediately be paid for by user at their current selling price.
You may not disclose your username and password to any third party and you agree that you are solely responsible for any use of or action taken under your account. Your password may be used only to access and use the Services. If your user credentials or password is compromised or otherwise disclosed, you must notify TruBids and change your password immediately in order to minimize your risk of loss. You are responsible for providing and maintaining all equipment necessary to use the Services, including, without limitation, computer hardware and software, modems, network or Wi-Fi connections and telephone service. Further, you are solely responsible for (a) maintaining the security of your personal information, including, without limitation, account and login information, passwords, and financial information; (b) all telephone and toll charges which may apply to your account depending on your location; and (c) any other charges resulting from the use of your account.
We may investigate any violation of these Terms, our policies or guidelines, or any other complaints and take any action that we deem appropriate and reasonable under the circumstance to protect our systems, facilities, users and/or third parties. Our actions may include, but are not limited to, issuing warnings, suspension or termination of the Services or any user accounts, and/or removal of or disabling access to content hosted on TruBids's systems. We reserve the right and have absolute discretion to remove or disable access, screen, or edit any content that violates these provisions or is otherwise objectionable. TruBids also reserves the right to report any activity that it suspects violates any law or regulation to appropriate law enforcement officials.
By using the Services and submitting any information or materials to TruBids ("Licensed Materials"), you hereby grant us a non-exclusive, worldwide, royalty-free, irrevocable, and sublicensable right to use, reproduce, modify, display, and distribute the Licensed Materials, in any existing or future media, known or unknown. Any Licensed Materials you provide to TruBids will be considered non-confidential and non-proprietary. You agree not to use the Services to send, knowingly receive, upload, download, use or re-use any material which does not comply with these Terms, including the Content Standards set forth below. You acknowledge and warrant that you have the right and authority to provide such license to TruBids. You understand and acknowledge that you are responsible for any Licensed Materials you submit or contribute, and you, not TruBids, have full responsibility for such content, including its legality, reliability, accuracy and appropriateness. TruBids is not responsible, or liable to any third party, for the content or accuracy of any Licensed Materials posted by you or any other user of the Services. TruBids has the right to disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy.
You understand and agree that TruBids or its licensors hold all right, title, and interest to the Services and all intellectual property, material, content, and features provided through the Services, and the design, selection, and arrangement thereof. The foregoing applies regardless of (i) the form of intellectual property, (ii) how it was provided to you, or (iii) your geolocation. You understand and agree that you may only use the content available provided to you through the Services, unless otherwise expressly provided by TruBids. You may not conduct the following activities through the Services: (a) any resale or commercial use of the Site or Services, (b) the collection and use of any e-mail or user information, ratings, or listings; (c) making derivative uses of the Site and its contents; or (d) use of any data mining, robots, or similar data gathering and extraction methods.
You agree not to make use of any other users' information other than as necessary to participate in the Site and to complete any transaction in which you are involved. Specifically, you agree that with respect to any information disclosed to you by TruBids regarding another user of the Services, you only will use such information, unless otherwise authorized, (a) to complete transactions originating from the Site, including the use of third-party services, (b) for communications with us, or (c) as permitted by the corresponding user identified in such information. You agree not to disclose any user information disclosed to you by TruBids except as provided by these Terms or with our written consent. You further agree not to use any information accessible from the Site for purposes of solicitation, advertisement, or spamming, or which is harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, inflammatory or otherwise objectionable.
Your Licensed Materials shall not:
TruBids has the right to remove or refuse to post on the Service any Licensed Materials for any or no reason in its sole discretion. However, TruBids cannot review all Licensed Materials before it is posted on its Services, and cannot ensure prompt removal of objectionable material after it has been posted. Accordingly, TruBids assumes no liability for any action or inaction regarding transmissions, communications, or content provided by any user or third party. TruBids has no liability or responsibility to anyone for performance or non-performance of the activities described in this Section.
To use the Services, you must first register for an online user account, consisting of a username, password, credit card information, billing address, and other information as may be required by TruBids. You may register only once and may only have one account at TruBids for your personal use. Additionally, each household or "group of users associated with each other", determined by the sole discretion of TruBids, may not register or have control over more than two TruBids member accounts. If a single person is found to have or maintain control over several accounts on TruBids, or if a household or a "group of users associated with each other" is found to have or maintain control over more than two accounts on TruBids, all accounts will be immediately suspended, all auctions the accounts have participated in will be voided, and any Bids purchased will be removed without prior warning and without any form of compensation.
During the registration process, the user must choose a username. The username may not offend common decency or infringe upon the rights of third parties. The username may also not be misleading in any way or, in TruBids's judgment, closely resemble the identity of an existing user. It is a condition of your use of the Services that all the information you provide through the Services is correct, current, and complete. You agree to maintain and promptly update your user account information to keep it true, accurate, current, and complete. If you provide any information that is untrue, inaccurate, not current, or incomplete, or TruBids has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, TruBids may suspend or terminate your account or access to the Services. If you abuse your user account, whether it harms a third party or TruBids, you may be disqualified and, if applicable, TruBids may notify applicable authorities of the possibility of a crime.
ACCOUNTS AUTHORIZED TO USE THE SERVICES CANNOT BE TRANSFERRED OR USED BY ANYONE OTHER THAN THE AUTHORIZED ACCOUNT HOLDER. USE OF THIS ACCOUNT BY A PERSON OR PERSONS NOT AUTHORIZED BY TRUBIDS IS STRICTLY PROHIBITED. NO MORE THAN ONE LOG-IN SESSION OR ONE AUTHORIZED ACCOUNT USER CAN BE ACTIVE AT A TIME FOR ANY ACCOUNT. EXCEPT AS OTHERWISE PERMITTED BY THE AUTOMATED BIDDING TOOL SYSTEM, ACCOUNTS WHICH HAVE BEEN TRANSFERRED IN WHOLE, PART, OR PROXY BIDDING TO OTHER PARTIES, OR SHOW OTHER ACTIVITY IN VIOLATION OF THESE TERMS, ARE SUBJECT TO IMMEDIATE TERMINATION. TRUBIDS RESERVES THE RIGHT TO MAINTAIN LOGS OF ACCOUNT ACTIVITY AND TO USE SAID LOGS FOR THE PURPOSE OF DETECTING USAGE IN VIOLATION OF THESE TERMS.
TruBids reserves the right to at any time temporarily or permanently disqualify a user for violating these Terms. Users will be disqualified when, in TruBids's reasonable opinion, a user has violated any law, regulation or equitable interest in favor of a third party, such as protecting users and the Service from manipulation. Examples of the foregoing include, but are not limited to, (i) honoring bids of users who have not paid for the Bids, (ii) the use of unauthorized bidding software, or (iii) establishing several user accounts for the same person. Moreover, TruBids reserves the right to cancel unauthorized TruBids accounts or accounts that have been inactive. Each user agrees not to hold TruBids responsible for any loss incurred as a result of such action.
All prices are quoted and payments processed in United States dollars. The user is responsible for conversion rates and fees which may occur in case of a currency conversion done by their bank or payment processor.
TruBids Bids must be purchased by users prior to online bidding. Only registered users can submit the online bids, which can be purchased in packages (so-called 'Bid Packs') at the currently applicable prices, which can be viewed in 'My Dashboard' under 'Buy bids'. The Bids must be paid for in advance. When the Bids are purchased and deposited into the user's TruBids account, a contract for the purchase of the Bids materializes. The associated invoice is due immediately. If a user is suspended for whatever reason, all of their Bids will be forfeited and will not be refunded.
Users who have won an auction and paid for a product are not eligible for a refund on either Bid purchases, account activation fees, or product fees if their product has been shipped by the time of request.
Should a payment not be honored for a user, a returned payment fee will be charged. The user shall be solely responsible for these fees. TruBids reserves the right to block access to the user account until full payment is received by TruBids for the outstanding amount, including any fees due to returned payment, etc. TruBids may withhold any outstanding deliveries until it receives full payment. The user's bank may or may not charge the user an international payment fee in connection with a credit card payment on the TruBids site. It is the sole responsibility of the user to be familiar with the policies and practices of his or her bank for such fees. TruBids holds no responsibility for additional payment fees of any kind issued to the user by the user's bank.
Unused Bids are eligible for a full refund, up to 90 days from the time of the original bids purchase and only if the Bids have been purchased at their full price of $1 per Bid.
Example (normal priced Bids): John purchases 100 Bids for $100 and Bids 10 times. All the remaining 90 Bids are eligible for a total refund of $54 ( 90 * $0.60 ) within 90 days of the original bids purchase date.
If the Bids have been purchased at a promotional rate of less than $1 per Bid, only the portion of the purchased Bids that the customer would have received at $1 each is eligible for a refund. The refundable portion of the Bids is always used first.
Example (discount priced Bids): John purchases 100 Bids for $50 and Bids 10 times. Only the first 50 Bids of those 100 Bids were refundable ( $50 / $1 = 50 ). John has 40 refundable Bids and 50 free Bids left on his account. He is eligible for a refund of 40 * $1 = $40.
TruBids reserves the right to sell Bids at any discounted price to specific user groups for promotional purposes. All TruBids users understand that they may from time to time receive unique offers to buy discounted Bids and that other users may do so as well. Similarly, users may see different product pricing, based partly on the activity characteristics of that user. TruBids may issue any number of free bids to users or user groups as part of special promotions or for any other reasons at its discretion.
TruBids reserves the right to, at its discretion, remove any sign up or other promotional Bids that have been added to a user's account for free at any given time without further notice.
For online bidding, an individual bid can be submitted by clicking the "BID NOW" button, or by using the automated bidding tool. After the first Bid Pack purchase used Bids are no longer valid for refunds and it is deducted from the user's Bid balance accordingly.
The automated bidding tool can assist bidders in being able to bid in an auction, even if the bidders are not online at that time. Only registered users can submit bids automatically with one or more automated bidding tools. The automated bidding tool automatically submits bids according to the specifications set in advance by the user. The user can read about how the automated bidding tool operates in the 'FAQ' section.
Automated bidding tool Guarantee: In very popular auctions, automated bidding tool bids booked before the auction starts may not be able to place a bid before the No Jumper limit is reached. In these cases, as long as the automated bidding tool was booked before the auction started, and as long as your automated bidding tool is not canceled, the spot in the auction is guaranteed.
TruBids does not guarantee the precision of the automated bidding tool feature and TruBids may not be held responsible for any automated bidding tool software errors of commission or omission. The user is prohibited from using any bidding software not authorized by TruBids; if the user does, in fact, use unauthorized software, it may result in immediate disqualification from TruBids's systems and Service. TruBids may from time to time award users who start using the Site with free Bids. The number of free Bids awarded or not awarded is determined solely by TruBids on an account by account basis.
A bid is registered and counted only when TruBids's system registers the bid. A bid is not counted and valid when it is sent from the user's Web browser, but when TruBids's servers receive and register the bid request.
It usually takes less than a second for a bid to be registered, however it may take up to several seconds or longer for TruBids to receive the bid if there is a delay in the network or if the system is under high stress. TruBids is not responsible for any delays that occur in bidding or in the auctions. TruBids strives to make the TruBids timer clocks as accurate as possible. While TruBids believes that auction timers are very accurate, TruBids cannot and does not guarantee that the system, including the bidding clock, will always function reliably.
All bids are final. Winning bids and their associated fees are non-refundable.
To comply with fair and honest auction practices, TruBids will reschedule auctions that end prematurely due to severe third party or technical problems to a later time. In such events, where all bidders aren't able to participate normally in the auctions, TruBids will return all used Bids from such rescheduled auctions to all involved bidders.
As described in the House Rules, which are incorporated by reference, each user may win the same item, in the same auction type, only once in a limited time period, as specified in the details for each auction. The winning limit resets automatically once the period has passed from the end of the auction. The system will prevent users from placing bids on an auction if they have already won the same product during the period. All the booked automated bidding tool will automatically be canceled for the other auctions of the same product, when the user wins an auction.
Furthermore, each user may win up to 50 auctions per week. Once a user has reached the 50 wins limit, the system will prevent them from placing bids on any auctions, and all booked automated bidding tool will automatically be canceled. The weekly winning limit resets at 00:00 PST on the day of the week you created your account.
TruBids reserves the right to, from time to time review the guidelines for any winning limits and may at any time under its sole discretion limit accounts from winning an excessive amount of auctions. TruBids attempts to limit some auctions to users of comparable skill, as determined by TruBids, to enhance user experience and equal chances of winning auctions. In so doing, TruBids may limit which auctions are available to particular users based on any factors deemed appropriate by TruBids in its sole discretion, including experience of the user, historical success of the user, demographic factors, prior bidding and spending activity, and other factors. In particular, TruBids may limit certain auctions to less experienced or successful users in any manner TruBids deems appropriate to optimize the overall user experience of all TruBids users. You acknowledge that You may be, and you consent to being, excluded from auctions at TruBids's discretion.
This limit is put in place to ensure that all users have a high quality of user experience.
Bids held in user accounts must be used within 90 days from the day that the Bids have entered the account through purchase, item exchange or auction win. If the Bids have not been used within that time, they will expire and be permanently removed from the account.
With each bid submitted, the price of the item on which the user is bidding increases by $0.01. A bid submitted by the user constitutes an offer from that user to TruBids to conclude a contract to purchase the item. A contract to purchase the item does not materialize until the auction is finished and the last bidder has followed all the steps provided for in this Section. The purchase contract will exist between TruBids and the user who has submitted the highest bid up until the point when the last bidder has submitted the last qualifying bid of the respective auction.
Once the timer of an auction gets to one minute, each new bid resets the 'countdown time' for the auction. The countdown time for each of the auctions is shown on the auction details. The auction ends when no more bids are submitted within the remaining time stated. However, an auction may not end if anyone else except the highest bidder still has Bids booked on their Automated bidding tool. In the event of heavy network lag, the Automated bidding tool may place the bid with a slight delay with the system registering the bid 1+ seconds after the auction's countdown time. Such bid will be completely valid, provided that the bidder had booked his Automated bidding tool within the auction's countdown time.
The user who submits the highest bid and is the last to bid wins the auction. All other Bids on the item expire and will not be refunded. The last bidder is determined based on the records in TruBids's database and TruBids's decision regarding the identity of the last bidder shall be final. If a bid is placed too late, does not reset the timer of an auction or is not correctly registered by the system, it is then invalid. Even though this bid may be the last bid on an auction, it is the last and highest valid bid on an auction that wins the auction.
An invalid bid is one where the auction timer is not reset after the bid has been placed. TruBids recommends its users to always bid at least 10 seconds prior to the auction timer reaches zero, as otherwise the bid might be reflected as accepted by the system, but in reality be received too late.
Auctions may offer the 'Buy It Now' option ("Buy Now"). 'Buy Now' will allow you to receive your spent Bids back, if you purchase the same model of an identical item at its 'Buy Now' price. The option to 'Buy Now' will be offered for a limited period of time (usually 3 days after the auction ends) after which the option to 'Buy Now' is permanently revoked.
The 'Buy Now' option is offered at the ‘Retail Price’ or 'Buy Now' price listed for each auction. The price may vary between auctions for the same product, but will not change not after the first bid has been placed in an auction. The price is provided solely for the purpose of exercising the 'Buy Now' option. For the avoidance of doubt, TruBids can not guarantee that the 'Buy Now' prices are comparable to prices for which the item is sold through retailers or other merchants elsewhere, and thus the 'Buy Now' pricing should not be seen as a reflection of product value, or used for price comparisons or other similar purposes.
TruBids is not responsible for third party abuse and manipulation of the TruBids service, for example, if other users create chaos on the Site that then results in lost bids. In that case, and other cases of third party abuse, TruBids is not responsible.
TruBids is constantly attempting to maintain fairness and balance in its auctions therefore some new users or users who have lost auctions may receive special promotions, access to special auctions, and/or free Bids through site features. This is designed to maintain fair practice and helps balance and create a great auction experience for all users.
After the auction has ended, the highest bidder ('winner') who is logged on with TruBids will see a 'congratulation page' displayed, along with all of the important information such as the total price, the payment details, etc. The user must actively confirm the win by following the steps indicated on that page or elsewhere on the Services. As soon as the winner has paid the total amount reflected on the 'payment page', the win is accepted. The winner will also receive a notification of the win by e-mail with a request for payment.
The user must pay the total price (auction price and applicable taxes) no later than 7 days after the notification of the win is sent. After this deadline has passed, TruBids can declare a rescission of the purchase contract to the user, which results in revocation of the user's right to delivery of the item. There is likewise no entitlement to replacement of any of the Bids used in the auction. If a user chooses to "Buy Now", the item price including applicable tax fees must be paid within 3 days of the auction ending in order to be eligible. Users are responsible for all applicable tax charges associated with purchases.
Orders may be subject to sales tax (when applicable and required by law). Buy Now orders the tax is based on the Retail Price or Buy Now price and for auction wins the tax is based on the final auction price.
The user may obtain and be legally entitled to the product only after the user fully pays for the product and all of the applicable Bids used to obtain the product. Should the user not pay for Bids that have already been purchased, payments received shall be viewed as payment toward the Bids not yet paid for, and a right of retention shall be exercised with regard to the item purchased at auction until all Bids and the total price have been paid in full. If the user chooses to pay for the item by credit card and the sales price is lower than $1, then the price may be rounded up to $1.
TruBids may offer the option to exchange the auction win to bids. If available, the offer is presented before making a payment for the auction win. If the user accepts the exchange to bids offer the bids are added to the user's account, and the user loses the option to pay the auction price (plus applicable taxes) to obtain the item. The offer may change over time and vary between users and auctions.
If the user does not receive the won product or product obtained through "Buy Now", the user must file in a claim of non-receipt via e-mail to support@TruBids.com within fifteen (15) calendar days of the purchase, or TruBids's obligation to deliver the product will end. No refunds of the purchase amount or cost of spent Bids to win the item will be returned to the user.
TruBids is not responsible for stolen or lost items. In the event that a product is stolen or lost, TruBids will do its best to help customers upon request, by providing tracking information received from the supplier, as well as screenshots or copies of the sales receipt and possible shipping confirmation, if available.
The user may return the item in an un-depreciated condition within 30 days of receipt if not satisfied for any reason. Upon verification of the product's condition, TruBids will refund the purchase price of the product. TruBids will not refund the value of the Bids spent to obtain the product. In the event that a user wishes to return a Buy Now order the user also forfeits all the Free Bids given to them alongside the purchase. If the user has used the Free Bids given to them, the user will need to purchase the equivalent number of Bids in order for TruBids to process the refund. Once both the item has been returned and the Free Bids removed from the user's account, a refund will be given. Only Bids that have been acquired by purchasing Bid Packs for the then-current full price shall have a right for refund within 30 calendar days of purchase. Such paid Bids are always used first, before promotional Bids, free Bids, Bids obtained through the Buy Now or other bids that have been obtained in any other way than paying full price for each Bid. Bids obtained during the Buy Now process do not have any rights to refund. TruBids also grants to the user ordering products for personal purposes the right to cancel in accordance with statutory provisions on e-commerce. The right to cancel does not exist in the case of e-commerce contracts for the delivery of audio and video recordings or of software, if and to the extent that the seal on the delivered media has been broken by the user.
You may cancel your contract within 15 days in written notice (e.g. letter, e-mail) to TruBids or by returning the items, without stating your reasons.
The 15 day period begins when the item is received. Receipt can be e-mail receipt to the e-mail address provided to TruBids below. Cancellation is to be sent to the following address:
2620 E Grace Street
Richmond, VA 23223
In the case of a valid cancellation, both parties must return what has been received in performance of the contract and the benefits derived therefrom (e.g. interest) as applicable. If user is unable to return to TruBids the service or product that the user received or is only able to return it in part or only in a depreciated condition, the user must compensate TruBids for the difference in value, unless the deterioration resulted from proper use. In the case of use of items, the foregoing compensation provision will not apply if the deterioration of the item is attributable solely to it being tested comparable to those tests that may reasonably be performed in a retail store. In other respects, the user may avoid this duty to pay compensation by not using the item(s) as the user would use his/her own property, and by refraining from any action that would detract from its value. Items that can be shipped in packages are to be returned. In these cases, return is free of charge for the user. Items that cannot be shipped in packages will be picked up upon coordination with the user. A user must satisfy obligations to refund payments within 30 days after sending the user's notice of cancellation.
When a user cancels by the deadline, the user is not obligated to accept delivery. Under those circumstances where TruBids cancels by the deadline, TruBids will refund any purchase price already paid. The foregoing notwithstanding, the service charge (e.g. money spent on purchase of Bids) will not be refunded.
Users may return items received from TruBids within 15 days of receipt for any reason however are subject to applicable return shipping or pick up fees.
Should TruBids incur additional costs for insufficient postage on the return, for a COD shipment, or for courier shipments and other irregular shipping methods that are over and above postal shipping costs, these costs will be deducted from any payment remitted by the user. Items in sets and boxes can only be returned in their entirety.
Unless otherwise agreed, delivery will be made from TruBids's supplier's warehouse or from TruBids's warehouse to the address provided by the user. Deliveries are made solely within the continental US. TruBids may engage third parties to satisfy its contractual obligations without being required to notify the buyer. Obvious damage to the item from transport or packaging damaged during transport is to be reported to the supplier upon taking delivery.
Should TruBids not be able to deliver the item ordered for whichever reason, TruBids is entitled to declare rescission to the user or to substitute the item with a comparable replacement product with similar features. TruBids may also choose to replace the item ordered with a gift card of the value of the item that the user may choose to use to obtain the same product. This also applies for items ordered through Buy Now from the TruBids store.
If the product delivered is damaged, defective, or otherwise does not match the product description, TruBids will replace the product at TruBids's expense. Please contact support@TruBids.com to arrange return and replacement of any such product. Replacement is not covered for any items shipped to a freight forwarding company and shipment to a freight forwarding company is not permitted under these Terms.
Subject to the cancellation policy specified herein, TruBids may substitute another similar item of the same general character or function, provided it has the same or higher retail value, for purposes of delivery to the user. TruBids may substitute another similar item of a lesser value if the user requests one, or furnish the user with a gift card. A gift card may be the most suitable substitute solution for challenges related to product availability or supplier challenges. Such right of substitution may be necessary from time to time if, for example, unforeseen or undetected challenges arise with the manufacturing or inventory system of the supplier, impacting the ability to deliver the exact item sought by the user.
If TruBids is unable to provide the user with the item auctioned due to unforeseen circumstances, TruBids reserves the right to offer the winner in its absolute discretion an alternative item in the same price range or the equivalent of the item's Manufacturer's Recommended Retail Price ('MSRP') in Bids so that if a Bid's then-current price is $1, TruBids issuing one (1) Bid to the user is equal to $1.
Should subsequent correction be undertaken by way of delivery of the item originally auctioned, the user shall be obligated to return to TruBids the substituted item delivered within 15 days at TruBids's expense.
Items delivered shall remain TruBids's property until payment in full of the total price, including for the Bids used in the auction. Until such time as full payment has been made, the user undertakes to store the item separately from their other possessions and to insure it. TruBids shall have full rights of access to the place where the item is located during normal business hours to take possession of it.
You acknowledge that items sold on TruBids may come from suppliers owned by TruBids or where one or more ultimate TruBids shareholders owns an interest, or there are directors or advisors shared between TruBids and the supplier. The selection of products and services available on TruBids is always based on price, customer satisfaction, and product reviews.
TruBids does not manufacture or control any of the products or services offered on the Service. The availability of products or services through the Service does not indicate an affiliation with or endorsement of any product, service or manufacturer. Accordingly, TruBids does not provide any warranties with respect to the products or services offered through the Service. However, the products and services offered through the Service may be covered by a manufacturer's warranty included with the product. To obtain warranty service for defective products, please follow the instructions included in the manufacturer's warranty.
WARRANTIES RELATING TO PRODUCTS OR SERVICES OFFERED, SOLD, OR DISTRIBUTED BY TRUBIDS OR THROUGH THE SERVICES ARE SUBJECT TO SEPARATE WARRANTY TERMS AND CONDITIONS, IF ANY, PROVIDED WITH OR IN CONNECTION WITH THE APPLICABLE PRODUCTS OR SERVICES. YOU AFFIRM THAT TRUBIDS SHALL NOT BE LIABLE, UNDER ANY CIRCUMSTANCES, FOR ANY BREACH OF WARRANTY CLAIMS OR FOR ANY DAMAGES ARISING OUT OF THE MANUFACTURER'S FAILURE TO HONOR ITS WARRANTY OBLIGATIONS TO YOU.
IN NO EVENT WILL TRUBIDS, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, PERSONNEL, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, SPECIAL, OR INCIDENTAL DAMAGES INCURRED BY YOU, UNDER ANY THEORY OF LIABILITY AND HOWEVER IT MAY BE CAUSED, EVEN IF FORESEEABLE, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOSS OF GOODWILL OR REPUTATIONAL HARM, DATA LOSS, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR BREACH OF THESE TERMS, YOUR USE, OR INABILITY TO USE, THE SERVICE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE SERVICE, OR SUCH OTHER WEBSITES, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICE OR SUCH OTHER WEBSITES. THIS LIMITATION INCLUDES, BUT IS NOT LIMITED TO, ANY DAMAGE OR HARM CAUSED BY INACCURACY OF THE DATA OR SERVICES PROVIDED (OR YOUR RELIANCE ON SUCH DATA OR SERVICES), CHANGES TO THE SERVICES, PERMANENT REMOVAL OF CONTENT FROM THE SERVICES (INCLUDING LICENSED MATERIAL), OR BREACHES OF THESE TERMS BY YOU. THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. EXCEPT AS PROVIDED ABOVE, TRUBIDS'S SOLE AND MAXIMUM LIABILITY FOR ANY REASON, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR DAMAGES CAUSED OR ALLEGEDLY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMMUNICATIONS LINE FAILURE, THEFT OR DESTRUCTION OF OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORDS, WHETHER FOR BREACH OF CONTRACT, NEGLIGENCE OR TORTIOUS BEHAVIOR, OR UNDER ANY OTHER CAUSE OF ACTION, WHETHER IN LAW OR EQUITY, AND FOR ANY DAMAGES ARISING HEREUNDER, AND YOUR SOLE AND EXCLUSIV REMEDY FOR ANY CAUSE OF ACTION WHATSOEVER, SHALL BE STRICTLY LIMITED TO THE ACTUAL AMOUNT PAID BY OR ON BEHALF OF THE USER TO TRUBIDS FOR THE PRODUCT OR SERVICE GIVING RISE TO THE DAMAGE THAT YOU HAVE ORDERED THROUGH USE OF THE SERVICES.
Due to the flashing elements on the website, some users may experience seizures or loss of awareness or other symptoms linked to an epileptic condition, even if they have never experienced anything like this before.
Anyone who has experienced such symptoms should consult a doctor before using the website.
THE SERVICES AND ALL CONTENT AND INFORMATION CONTAINED WITH THE SERVICES ARE OFFERED BY TRUBIDS, ITS AGENTS, OR SERVICE PROVIDERS "AS IS" WITHOUT ANY WARRANTY OR CONDITION OF ANY KIND (EXPRESS OR IMPLIED). USE OF THIS SERVICE IS AT YOUR SOLE RISK. TRUBIDS DOES NOT WARRANT THE SERVICED AGAINST FAILURE OF PERFORMANCE INCLUDING, WITHOUT LIMITATION, ANY FAILURE DUE TO COMPUTER HARDWARE OR COMMUNICATION SYSTEMS, OR THAT THE SITE OR THE SERVICES WILL ALWAYS BE AVAILABLE, ACCESSIBLE, UNINTERRUPTED, TIMELY, SECURE, ACCURATE, COMPLETE, OR ERROR-FREE, OR THAT DEFECTS IN THE SERVICES WILL BE CORRECTED. EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, TRUBIDS DOES NOT MAKE AND HEREBY DISCLAIMS, AND YOU HEREBY WAIVE, ANY REPRESENTATIONS OR WARRANTIES, ARISING BY LAW OR OTHERWISE, REGARDING THE SERVICES, OR ANY PORTION THEREOF, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE IN TRADE. FURTHER, TRUBIDS DOES NOT WARRANT AND MAKES NO REPRESENTATIONS THAT THE SERVICE (OR ANY PORTION THEREOF) WILL MEET YOUR NEEDS OR EXPECTATIONS OR WILL CONTAIN INFORMATION THAT IS CURRENT, ACCURATE, OR SHOULD BE RELIED UPON. YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THIS SITE, THE SERVICES, AND LINKED WEBSITES. TRUBIDS DOES NOT WARRANT THAT FILES AVAILABLE FOR DOWNLOAD WILL BE FREE OF VIRUSES, WORMS, TROJAN HORSES OR OTHER DESTRUCTIVE PROGRAMMING. YOU ARE RESPONSIBLE FOR IMPLEMENTING PROCEDURES SUFFICIENT TO SATISFY YOUR NEEDS FOR DATA BACK UP AND SECURITY. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
You hereby release, and agree to defend, hold harmless, and indemnify TruBids its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any and all claims, actions, proceedings, suits, liabilities, damages, settlements, penalties, fines, costs, or expenses (including, without limitation, reasonable attorneys' fees, court costs, and other litigation expenses) arising out of or relating to (a) your violation or breach of any term, condition, representation or warranty of these Terms; (b) your improper or illegal use of the Services; (c) your violation, alleged violation, or misappropriation of any intellectual property right (including, without limitation, trademark, copyright, patent, trade secrets) or non-proprietary right of a third party; or (d) your use or access of the Services, or access by anyone accessing the Services using your username and password.
These Terms will continue until either party chooses to terminate them. This may be done by you at any time upon (1) receipt by TruBids of written notice of your termination, and (2) your ceasing to use and access the Service immediately. If you access or use the Service after providing notice to TruBids, you are assenting to these Terms anew. Termination of these Terms by either shall terminate any rights you may have to use any content or Services provided. Any licenses provided to TruBids to use Licensed Material shall remain in effect unless otherwise agreed to in writing by the parties.
In its sole discretion, TruBids may terminate these Terms or prohibit or suspend access to the Services by you at any time, . Termination or suspension may occur for reasons set forth in these Terms including, without limitation, if: (a) your use of the Service violates these terms or any applicable policy or guideline, is potentially illegal or harmful to TruBids or any other party, or could subject TruBids to liability or additional expense; (b) providing the Service becomes technically or commercially unfeasible; or (c) you fail to pay any charges due to TruBids.
You and TruBids agree that any legal disputes or claims arising out of or relating to these Terms (including but not limited to the Services, use of the Services, or the interpretation, enforceability, revocability of the Terms, or the arbitrability of any disputes or claims) that cannot be resolved informally shall be submitted to binding arbitration in the state in which the Terms were performed. The arbitration shall be conducted by the American Arbitration Association under its Consumer Arbitration Rules, a copy of which can be obtained at https://www.adr.org/sites/default/files/Consumer%20Rules.pdf, or as otherwise mutually agreed by you and TruBids. Any judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Claims shall be brought within the time required by applicable law. You and TruBids agree that any claim, action, or proceeding arising out of or relating to the Terms must be brought in your individual capacities, and not as plaintiffs or class members in any class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a class, collective, or representative proceeding. YOU ACKNOWLEDGE AND AGREE THAT YOU AND TRUBIDS ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING.
THIS AGREEMENT WILL BE GOVERNED BY THE LAWS OF THE UNITED STATES AND THE STATE OF VIRGINIA, WITHOUT REFERENCE TO RULES GOVERNING CHOICE OF LAWS.
You shall at all times comply with all applicable laws and regulations regarding the use of the Services and your bidding, and purchase, of items through the Services. You shall indemnify and hold TruBids harmless from your failure to so comply. You agree that TruBids shall not have to perform any obligations set forth in this Agreement if such performance would violate any present or future law, regulation, or policy of any applicable government.
Purchases by U.S. users
The purchases made on the site are subject to state use tax unless specifically exempt. The purchases are not exempt merely because the purchase is made over the Internet, by catalog, or by other remote means. If applicable, you may find the use tax forms and corresponding instructions on the Department of Taxes website of your state.
TruBids is not the agent, fiduciary, trustee or other representative of you. Nothing expressed or mentioned in or implied from this Agreement is intended or shall be construed to give to any person other than the parties hereto any legal or equitable right, remedy or claim under or in respect to this Agreement. This Agreement and all of the representations, warranties, covenants, conditions and provisions hereof are intended to be and are for the sole and exclusive benefit of the parties hereto.
Should any clause or provision hereof be deemed invalid, void or unenforceable either in its entirety or in a particular application, the remainder of these Terms shall nonetheless remain in full force and effect and, if the subject term or provision is deemed to be invalid, void or unenforceable only with respect to a particular application, such term or provision shall remain in full force and effect with respect to all other applications. Further, if any provision of these terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision and the other provisions of these Terms shall remain in full force and effect.
Subject to Section 34 (Dispute Resolution – Agreement to Arbitration and Waiver of Class Rights), you agree regardless of any statute or law to the contrary that any claim or cause of action arising out of or relating to the Site, the Services, or these Terms must be filed within one (1) year after such claim of action arose or be forever barred.
TruBids will not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms, for any failure or delay in its performance under these Terms when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest, national emergency, revolution, insurrection, epidemic, lockouts, strikes or other labor disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.
You understand and agree no waiver by TruBids of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of TruBids or any TruBids affiliate to enforce their rights under these Terms or at law will not be considered a waiver of such rights.
To you. TruBids may provide any notice to you under these Terms by: (i) sending a message to the email address you provide, or (ii) by posting to the Service. Notices sent by email will be effective when TruBids sends the email and notices TruBids provides by posting will be effective upon posting. It is your responsibility to keep your email address current.
To TruBids. You must contact TruBids as follows: (i) by personal delivery, overnight courier or registered or certified mail to TruBids LLC., 2620 E Grace Street, Richmond, VA 23223; or (ii) by email at . TruBids may update its addresses for notices by posting a notice on the Service. Notices provided by personal delivery will be effective immediately. Notices provided by overnight courier or email will be effective one business day after they are sent. Notices provided by registered or certified mail will be effective three business days after they are sent.
These terms constitute the entire agreement of the parties with respect to the subject matter hereof and supersedes and cancels all prior and contemporaneous agreements, claims, representations, and understandings of the parties in connection with the subject matter hereof